General Terms & Conditions
EFFECTIVE FROM AND LAST UPDATED 01.05.2025
1. GENERAL
1.1. The Company, UNOCOMPAÑIA S.R.L. (hereinafter “the Company”) a company incorporated under the laws of Costa Rica, having its address at: Costa Rica, Province 01 San José, Canton 15 Montes de Oca, San Pedro, Barrio Dent, Alvmar, Office 101, 37th Street, 3rd Avenue offers various types of activities depending on the availability, such as: casino, live casino, sports betting, virtual sports and Esports for real money use.
1.2. These General Terms and Conditions, the relevant product rules depending on the applicability (sportsbook, casino, live casino, virtual sports and Esports), the Privacy Policy, Cookies Policy as well as the applicable terms for promotions, special offers and bonuses, as amended from time to time ("Agreement") constitute one instrument governing the relations between UNOCOMPAÑIA S.R.L. and you (from hereinafter referred to either as “Client” or “User” or “Player”) including in fulfilling the Client's orders on placing bets, charging and withdrawing funds from the Client's account, and regulating disputable situations. Entering into this Agreement is coupled with an opening of a Сlient’s account (also referred to as “Personal Account”) which allows the Client to enter into transactions with the Company. The Agreement is considered concluded from the moment of the opening of an account for the Client by the Company.
1.3. Consequently, players who wish to make use of any Company product must enter into the Agreement with the Company by opening an account and accepting the validity and applicability of this Agreement. Therefore, whenever a player strikes a bet or takes part in any game, he accepts the validity and applicability of the terms of this Agreement, including the relevant product rules, our Privacy and Cookies Policy and applicable bonus conditions. Registration is performed by clicking the ‘Registration’ button on the Company website (hereinafter “Website”) and following the step-by-step instructions.
1.4. Please note that the Company may need to change the terms of the Agreement, in part or wholly, from time to time and that for regulatory and commercial reasons it reserves the right to do so. In such an event, any changes to the terms of the Agreement will be updated on the Website, and players will be made aware of the date of the last changes to the terms on the Website. We do recommend all players to revisit this page regularly and check for possible changes. If a player continues to play at the Website after the changed terms apply, he shall be deemed to have accepted those new terms. Company reserves the right to suspend the provision of its services to or to close an account of a player who does not accept changes of the terms of the Agreement or who is in violation of the terms.
1.5. By accepting the terms of the Agreement hereof, the Client confirms their consent to the processing of all their personal data disclosed to the Company for the latter to meet the requirements of law and this Agreement. The consent to personal data processing includes consent to the collection, systematization, accumulation, storage, specification (update or change), use, depersonalization, blocking, destruction, and distribution (transfer) of such personal data to third parties for the performance of this Agreement such as financial organizations that take measures to ensure compliance with the laws on counteracting the legalization of money from crime and the financing of terrorism, licensing authorities, or state bodies at their request.
1.6. Storing of the personal data provided by the Client is carried out for the duration of the period of use of the Website by the Client but not less than the period established by laws applicable to the Client in relation to the gambling or other regulations. Consent to the processing of personal data may be revoked by submitting an appropriate written application, except in the events where existing legislation prevents such revocation.
1.7. Upon placing his bet and/or participating in a game, the Client confirms that he has reached the age of 18 or older as required under the laws governing betting/gambling that are applicable to him. Irrespective of national regulations concerning the legal age, the Company does not accept any Client under the age of 18. Company reserves the right to verify any Client's statement of age and to exclude Clients from its services, if there are any doubts regarding the attainment of the minimum age required. Any Client using Company’s services, who is found to be underage, shall have all his winnings forfeited and his account with Company shall be blocked immediately. Any deposits made by that Client shall be refunded to a bank account named by the Client and which the Client can prove is his, unless this breach of the Agreement was repetitive and the Client has on multiple occasions, using falsified data or forged documents, breached the Agreement and registered multiple times as a Client and played on the Company website using different Personal Accounts. In that case the Client´s deposits will not be refunded and the information on the Client will be reported to the relevant authorities.
1.8. It is up to each Client to make sure that no applicable laws or regulations are being violated when making use of the Company’s services. Company takes no responsibility whatsoever for Clients not abiding by applicable national or international statutory requirements.
1.9. The Company has the right to deny the registration on the Website to a Client who is located in either Prohibited (non-comprehensive list) or any other country with similar legal concept.
1.10. The Company shall on an individual basis determine whether it will accept Bets (as defined in section 2) from a certain private individual or not.
1.11. Company may cancel transactions with Clients who:
1.11.1. are under age;
1.11.2. are participants of the sporting Events (including, but not limited to, sportsmen, trainers, judges, beneficiaries and managers of clubs or other persons who can influence these sporting events) or act on their behalf;
1.11.3. are subject to applicable sports authority restrictions (the personal information of the individual in question may be passed on to the competent sports authorities and the relevant individuals may subsequently be sanctioned by such sports authorities);
1.11.4. if it is determined that one of the betting participants has several gaming accounts under the same brand operated by the Company (multiple registration), with the exception of the cases approved by the Company;
1.11.5. do not meet the established regulations or the provisions of the Agreement or is in violation of the Agreement;
1.11.6. are located in the Prohibited Territories (non-comprehensive list) or any other country with similar legal concept;
1.11.7. are in violation of any applicable statutory requirements;
1.11.8. Company employees and their immediate families are prohibited from participating in Company betting offers, promotions, special offers or bonuses.
1.12. By accepting the terms of this Agreement, the player confirms that his interest in Bets and/or casino games is of a personal nature and that he is using the Company site purely for personal entertainment. Company may block or close accounts of persons found to be using the Website for any commercial or business purpose.
1.13. Company does not warrant the constant availability and functionality of all or any products offered. Company may not be held liable and will be held harmless by the Client for any damages, losses, costs, loss of profits or any other disadvantage a Client may incur in connection with any disconnection from or the non-availability of any of the products offered by Company for whatever reason.
1.14. The Company reserves the right to restrict access to any of the particular sections, particular sport of the Website or at its sole and absolute discretion.
1.15. All indicated dates and times are based on Coordinated Universal Time (UTC+0) unless stipulated otherwise.
1.16. The means of communication between the Company and the Client hereunder shall be:
1.16.1. Website;
1.16.2. E-mail;
1.16.3. Live Chat.
1.17. Any message sent to the Client shall be deemed received:
1.17.1. Within 1 hour after it is published on the Website;
1.17.2. Within 1 business day after it is sent by e-mail;
1.17.3. Immediately after it has been sent using Live Chat;
1.18. The Client acknowledges and agrees that the Company may communicate with the Client using the information and details provided by the Client upon registration on the Website or updated later based on the information provided by the Client.
1.19. The Client may not use abusive or offensive language during communication. If the Client uses such language, the Company may block the Client´s use of the Website, stop reading the communication by the Client and block the communication from Client or stop acknowledging and reacting to Clients communication until further notice. The aim of such measures is to provide Company´s customer service personnel with a safe working environment, restore humane behaviour and fair treatment. No verbal abuse or threat of physical abuse by Clients will be tolerated nor forum for such behaviour allowed. The Company assumes no liability for failing to react or notice Client´s request for activation of responsible gaming features among the abusive and offensive communication. The Client may block himself in the gaming section by using responsible gaming features offered as described in Section 5 of these Terms and Conditions on the Website, including by clicking “Limits” in the Profile section (“Cool off”, “Deposit Limits”,“Bet Limits”, “Loss limits”) In order for these settings to be used, the Client has to be logged in.
1.20. The Website is governed only by the laws of Costa Rica, exclusively and without exceptions.
1.21. The terms of the Agreement may be posted on the internet in various languages reflecting the same principles. In the event of any conflicting foreign-language versions of these terms, the English version shall prevail.
1.22. The Agreement shall be governed by the laws of Costa Rica. The parties agree that any dispute, controversy, or claim arising out of or in connection with the Agreement, or the breach, termination, or invalidity thereof, shall be resolved as provided in Section 13 of these Terms and Conditions.
2. TERMINOLOGY
These terms carry the same meaning even if used without capitalization throughout the Agreement. As used in this Agreement, terms defined in the singular have the same meaning when used in the plural, and terms defined in the plural have the same meaning when used in the singular.
- Agreement - these General Terms and Conditions, the relevant product rules (sportsbook, casino, live casino and virtual sports), the Privacy Policy, Cookies Policy as well as the applicable terms for promotions, special offers and bonuses, as amended from time to time.
- Bet - any form of wager or real-money at stake.
- Betting limits - minimum and maximum wagers that a player can make at any one time.
- Bet Cancellation - a situation where the transaction between the Company and the Client is deemed not closed or the Bet is forfeited.
- MenaceKing – the name of the website used for the services provided under this Agreement.
- Company - UNOCOMPAÑIA S.R.L. a company incorporated under the laws of Costa Rica, having its address at: Costa Rica, Province 01 San José, Canton 15 Montes de Oca, San Pedro, Barrio Dent, Alvmar, Office 101, 37th Street, 3rd Avenue.
- Client/User/Player – a player over 18 years of age or the legal age in their jurisdiction, whichever is greater, who accepts and agrees with the Terms and Conditions set out by the Company.
- Cryptocurrency - a digital representation of value that is not issued or guaranteed by a central bank or a public authority, is not necessarily attached to a legally established currency and does not possess a legal status of currency or money, but is accepted by natural or legal persons as a means of exchange and which can be transferred, stored and traded electronically
- Deposit – funds placed on the Personal Account that can be used to place Bets.
- Event - any fact of Match, the expected probability of which is used by the Company to calculate the coefficient.
- Coefficient - a value formed by the Company for each Event in the Line based on its expected probability and used for resolving the Transaction.
- Line - a Group of Events determined by the Company with their Coefficients.
- Match - a sports competition between two or more sportsmen or teams, the Events of which are used to form Lines.
- Website - www.menaceking.com
- Player – a Client of the Company.
- Personal Account – the online account of the Client opened by the Company used by the Client to deposit funds, place Bets and withdraw wins.
- Prohibited Territories - shall mean those countries, states, provinces, territories or other geographic and/or Governmental areas where gambling or online gambling and sports betting is prohibited or that are on the sanctions list or where gambling or online gambling and sports betting is partially restricted under Company’s obligations such as, but not limited to: Algeria, American Samoa, Angola, Austria, Australia, Belgium, Bulgaria, Burkina Faso, Cameroon, Central African Republic, China, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Democratic People’s Republic of Korea (North Korea), Denmark, Estonia, Finland, France, French Overseas Territories, Germany, Gibraltar, Greece, Guam, Haiti, Hungary, Iran, Isle of Man, Italy, Latvia, Lebanon, Libya, Lithuania, Mali, Malta, Mayotte, Myanmar, Netherlands, New Caledonia, Northern Cyprus, Northern Mariana Islands, Norway, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Serbia, Slovakia, Somali, Spain, South Sudan, Sweden, Switzerland, Syrian Arab Republic, Thailand, Turkey, United Kingdom of Great Britain and Northern Ireland, United States of America, US-UM Islands, Venezeula, Virgin Islands U.S., Yemen.
3. ACCOUNT
3.1. Each player who wants to have access to services and products offered by Company must personally open an Account with Company (“Personal Account”). Upon registration, players must provide their correct personal and contact details, e.g. name and surname, gender, address, contact email, mobile phone number and date of birth. In certain countries, players may be also asked to submit other unique identifiers, such as identity code or social security number, in order to simplify registration. After having opened a Personal Account, a player may deposit and use the amount deposited to bet on sports or play casino, live casino and virtual sports.
3.2. Only natural persons may open a Personal Account per Website with the Company. Company does not allow legal persons to open and hold Personal Accounts. If any legal person (e.g. company, foundation, partnership, association or other) is found to have opened a Personal Account, Company may void all winnings and return any balance on account to a valid bank account in the name of the person who opened the account.
3.3. You hereby represent and warrant that:
3.3.1. You have carefully read and understood all the provisions of this Agreement and other documents published on the Website;
3.3.2. You are over 18 years of age or of the legal age allowed to gamble in the respective jurisdiction, whichever is higher;
3.3.3. You are not restricted by limited legal capacity;
3.3.4. You are not acting on behalf of another party;
3.3.5. You are not a compulsive player;
3.3.6. You have not added yourself to the list which defines gambling restrictions for you as an individual;
3.3.7. Only you have access and are using the Personal Account;
3.3.8. You have provided all necessary, accurate and true information and materials at the Company's request;
3.3.9. Your personal details are correct and updated in case of any change such as, for example, surname change due to marriage;
3.3.10. Your residence address is current and updated in case of move;
3.3.11. You are not depositing money originating from criminal and/or other unauthorised activities into your Personal Account;
3.3.12. You are not conducting criminal activities directly or indirectly in relation to your Personal Account;
3.3.13. You inform Company immediately in case you are or become a politically exposed person (PEP) and agree to undergo enhanced due diligence procedures by Company;
3.3.14. You are not a participant of the Matches for the Events of which you make Bets as defined in the product rules;
3.3.15. You accept that you are responsible at all times for ensuring the legality of using or registering for Company services in the country or region where you are located. If you are living or residing in a country, where remote gambling is forbidden, in the Prohibited Territories, then you are not allowed to use Company services nor VPN or use any other technical measures in order to circumvent any blocks in your location installed by the Company in order to use Company services.
3.4. Company will request in accordance with the applicable laws and regulations, that the player submits documents as proof of identity for a security identity check at any time, and in any case upon cumulative deposits of €2,000 on the basis of a rolling period of one hundred and eighty (180) days. Company reserves the right to retain any funds and/or winnings until the requested documents are submitted. The player will be asked to submit one or more documents such as a copy of a valid ID issued by the competent authority of a recognized state/country, e.g. passport, personal identity card, driver's license, a utility bill (e.g. for gas, electricity), a lease contract or a copy of bank statements, etc. The player must comply with the request to submit the necessary documents within the legally mandated thirty (30) day timeframe. If the player fails to do so, the Personal Account can be suspended. Additionally, any winnings obtained by the player, whether derived from bonus gameplay or real-money wagers, may be forfeited if the player does not fully provide the required KYC information within thirty (30) days from the date of the initial request.
3.5. The Company may additionally request a video verification if in its sole discretion it regards it to be necessary to fulfil its duties under regulation or its policies.
3.6. The Client shall individually bear the obligations to pay the fees imposed by financial institutions, tax or other mandatory payments, unless this Agreement provides otherwise.
3.7. Once a player opens his Personal Account, funds may be deposited, and credited onto this same account. As long as there is a positive balance on the player's Personal Account, he may deduct stakes for Bets and wagers on casino and/or live casino. Winnings gained from betting, casino, live casino and virtual sports are credited directly to the player’s Personal Account. All winnings credited on the Personal Account may be immediately used for placing further Bets.
3.8. Any deposit and pay-out incurred by a player may be made only onto his own Personal Account or to his own payment account. As a general rule, payments from third parties as well as withdrawals to payment accounts of third parties will not be processed. Any deposit or pay-out of funds shall be governed by the terms of this Agreement, including the specific rules applicable to the respective product and any additional terms and conditions that may apply to promotions, special offers and bonuses.
3.9. When opening a Personal Account, a player can deposit funds in currencies available to deposit on the Website. The deposited amounts will be displayed in the Personal Account. When a player makes a bet with cryptocurrency, such cryptocurrency will be converted into USD at the current https://coinmarketcap.com exchange rate.
3.10. Any and all personal information provided by a player to Company must be correct and complete. The player undertakes to notify Company without delay, but not later than 5 days from any actual change in the Client´s personal information of the change providing all, complete, and accurate information to Company. Company reserves the right to cancel any bets as well as winnings, block betting accounts, exclude the player from participating in other games, retain payments to the player and report the player to the authorities in charge if any information given to Company by the player turns out to be incorrect or incomplete. The player is liable for any damages and costs arising out of false or misleading information. If any deliberately false or misleading information is furnished, any and all transactions on the Personal Account shall be declared invalid.
3.11. Company operates on the basis of the assumption that each person logging into the system with the correct combination of username and password actually is the lawful Personal Account holder. It is in particular not permissible to make any transactions for the account of others, on the Personal Accounts of third parties, by forming syndicates of players or in conspiracy with third parties using frontman. Company reserves the right to close Personal Accounts, cancel transactions and retain the payment of funds if the player has made his account available to third parties, makes transactions on behalf of or in the name of third parties, in conjunction with third parties, in groups/syndicates of players by using frontmen, or by using impermissible software tools, or in violation of other provisions of the Agreement and/or the applicable laws and regulations. Company reserves the right to close any Personal Account of players at any time without giving any reasons.
3.12. Every player can open only one account per Website. The use of identical e-mail addresses or telephone numbers in various Personal Accounts is prohibited. The player shall use one e-mail address or telephone number to which only he has access. Should any player open another Personal Account in his own name or in someone else's name or in conjunction with one or several persons after his Personal Account was closed/limited for any reason whatsoever, Company reserves the right not only to close those accounts but also, at any time, to cancel any transactions (bets, wagers), to exclude the player from participating in further games and call in any free money credited. Company further reserves the right to cancel any transactions, refuse all pay-outs, exclude a player from placing bets/the participation in a game and/or block the player's Personal Account if there is a justified suspicion of an event or a bet placed being manipulated/rigged, or a suspicion of circumventing the maximum win/stake, using frontmen, acting as frontman for a third party or acting on a third party's account, or the use of impermissible software tools.
3.13. If a Player attempts to open or has opened more than one account per Website, all accounts may be blocked or closed. Only one account for each household, device, IP address, financial instrument is allowed. Company may perform additional security checks in order to detect multiple accounts.
3.14. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form
3.15. Furthermore, in line with the Company policy for the prevention of anti-money laundering and applicable legal obligations, Company does not permit depositing funds originating from criminal activity, depositing funds by using a credit card which a player is not authorized to use, knowingly receiving money from such card in any other manner, colluding with a third party to do so, or using a third party's Personal Account for any criminal activity or illegal purpose.
3.16. Company notifies herewith all players that the Company is unable to provide advice on fiscal or legal matters. Therefore, Company may not be held liable and shall be held harmless by the players for any loss, damage, loss of profits, fees, costs, and any other disadvantage that a player may incur in connection with his use of the services and products offered by Company, unless stated otherwise this Agreement and the applicable rules for specific services and products as amended from time to time.
3.17. For inactive Personal Accounts, i.e., players' accounts which have not recorded any log in and/or log out for a period exceeding 6 consecutive months the Company reserves the right to charge an inactive account fee of EUR 5 - per month. For all other currencies that may be in use from time to time the administrative fee is the equivalent of the above-mentioned EUR amount as per current exchange rate. The administrative charge will be charged to the Personal Account of the player. The first fee for inactive accounts will be deducted on the first day following 6 months of inactivity. All following fees for inactive accounts will be deducted on a monthly basis, i.e., on the first day of each consecutive month until the account balance reaches zero. If upon the deduction of these fees the balance on the Personal Account falls to zero, Company is entitled to close this Personal Account.
3.18. All registered players will be notified at least 30 days prior to any fees being incurred that the inactive account fee is to be charged to their Personal Accounts. Holders of inactive accounts may instantly reactivate their accounts by logging in/logging out or withdrawing the funds within the 30 days' time window without incurring any fees.
3.19. Company is also entitled to close Personal Accounts that are undesirable for any other reason without giving a cause and prior notice, including for the reason that the player damaged or is damaging the reputation of the Company. If, on the other hand, the player wishes to close their Personal Account, a request by Live Chat or by email to [email protected] is sufficient. Termination of this Agreement shall not affect the accrued rights or obligations of the parties existing at termination. If the reason for a player requesting the closing of their account is that player’s gambling addiction, the player must notify the Company together with their request for closing the Personal Account. When a Personal Account is closed, information relating to the account will be stored by the Company for the minimum length of time required to comply with applicable legislation, such as but not limited to, the AML regulations and the gambling license related obligations. Related information includes player name, address, phone, email, and account transactional details.
3.20. If internal inspections conducted by the Company's specialists reveal any signs of illegal actions by the Client, the Company may cancel all registered Bets, block the Personal Account, and conduct an additional investigation of such actions, in particular request documents from the Client as may be required for such investigation. If the investigation proves that the Client has not committed any illegal actions, the Personal Account will be unblocked. In other cases, including, but not limited to, non-provision, or provision of an incomplete package of documents, or other attempts by the Client to prevent the additional investigation, the Company may close the Client's account and apply to law-enforcement authorities. This investigation may take up to 30 business days, in some exceptional cases more than 30 business days.
4. RESPONSIBLE GAMBLING AND MINOR PROTECTION
4.1. Upon opening of a Personal Account and any time thereafter, a player may refer to the various responsible gaming tools provided by the Company. Deposit limits may be set on a daily, weekly, or monthly basis in a section Responsible gaming on the Website. The Client can apply for a definite self-exclusion. In order to apply for an indefinite self-exclusion, it is required that the player contacts customer service on [email protected]. For further information and assistance players are encouraged to visit the Responsible Gambling webpage and/or contact customer service.
4.2. If the Client wishes to restrict their access to the Website for a specified period of time, they may use the self-exclusion limit. This restriction is voluntary and enables the Client to restrict their access to their Personal Account for a defined period of time. The minimum self-exclusion period is one (1) day. Once the Personal Account has been excluded, the Client will not be able to reactivate the Personal Account until the expiry of the chosen period of time. After the expiry of the chosen period of time, the Client will be able to resume the use of the Personal Account. Reactivation of the Personal Account will be processed within twenty-four (24) hours of the related request being made. For an indefinite self-exclusion, the client should contact customer service by sending an email to [email protected].
4.3. If the Client wishes to stop using the Personal Account, the Client must send a request to customer services requesting closure of the Personal Account. The customer service may inquire from the Client the reason for the closure of the Personal Account for the purposes of improvement of the services and user experience. Before the Personal Account can be closed, all pending Bets must be settled and the final balance on the Personal Account must reach zero. The Client has the right to request the Company to re-open the Personal Account after its closure. The Company reserves the right to approve or deny such a request without providing a reason. The Personal Account closure process will be completed within twenty-four (24) hours of the related request being made. Refunds of unused balance are subject to the rules set out in section 8 of these Terms and Conditions.
4.4. If a player wishes to reduce or remove a limit or remove an exclusion, these shall become effective only after the lapse of not less than twenty-four (24) hours from notification to Company’s customer support service.
4.5. The Company retains all records relating to players’ requests for exclusion and his consequent exclusion for the duration of the self-exclusion period plus a further period of at least five (5) years from expiry of the self-exclusion period.
4.6. By registering on the Website and placing a bet you confirm that you have reached the age of 18 or the age required for this type of activity as the minimum or higher age limit at the jurisdiction of your location. By clicking “Registration”, you acknowledge that you are confirming that you are 18 or the required age and indicate your acceptance of our terms and conditions.
4.7. The Company does not permit anyone under the age of 18 or of the age to open a Personal Account or utilise any of the services the Company provides. We take our responsibility in this matter extremely seriously. The Company reserves the right to verify any Client’s age and to exclude Clients from its services if there are doubts regarding the attainment of the required age. As part of the registration process, individuals are from time to time required to provide a copy of the Client Account holder’s ID/passport/driver´s license to prove the Client is 18 or older.
4.8. For purposes of fraud prevention and restricting underaged gambling when making payments, including by bank cards or by other payment means, disputing on payments by third parties and investigating such cases, the Company can verify all payments. In such case the Client must provide upon request the following documents:
4.8.1. for establishing your identity and/or verification of your age, your identification documents: ID card, driving license, passport, etc
4.8.2. for verification of your address: a bank statement, utility bill, or other documents; for the verification of a payment transaction or a withdrawal of funds: bank card statement, photo of a bank card, crypto wallet statement, etc.;
4.8.3. verification process usually takes up to 5 business days, in rare cases more.
4.9. Any winnings obtained by the Client, whether derived from bonus gameplay or real-money wagers, may be forfeited if the Client does not fully provide the required verification documentation within thirty (30) days from the date of the initial request.
4.10. In order to prevent money laundering and terrorist financing and to enforce sanctions, the Company, in accordance with its obligations and applicable policies, may request additional information about the Player at any time, including but not limited to information about the source of the Player’s wealth and/or assets, etc. The Company will periodically review the collected information to perform legal due diligence, including to verify the accuracy of the data identifying the Player, and require the Player to provide or update relevant data and documents.
4.11. The submitted documents must be of high picture quality and legible. If the Client fails to provide high quality legible documents, the Company can request the Client to redo verification until the Client successfully provides all of the requested documents in legible and high quality format.
4.12. PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 OR THE AGE REQUIRED IN YOUR DOMICILE JURISDICTION FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE. IN CASE YOU ARE UNDERAGE AND PLAY ON THIS SITE WITH SOMEONE ELSE´S IDENTITY DOCUMENTS YOU HAVE COMMITTED A CRIME AND WILL BE REPORTED TO THE POLICE. IN CASE THIS HAPPENS MORE THAN ONCE ALL OF YOUR WINNINGS AND DEPOSITS WILL BE FORFEITED.
5. PROMOTIONS AND MARKETING
5.1. Subject to the player’s agreement by corresponding account settings, his personal data may be used by Company for marketing activities across various channels including mail, email, telephone call as well as electronic/instant messaging. The use of the player’s personal data for marketing activities may be cancelled or restricted to certain communication channels at any time. Players may either adjust the respective account settings or contact our service department by email to [email protected]. Due to the nature of the technical workflow involved, updates to the respective account settings may take up to 48 hours before they become effective. For additional information on how Company processes data for marketing purposes please refer to the Privacy Policy of the Company.
5.2. Promotional offers may take the form of competition, incentive (for example, bonus offer), prize draws, contest or other form of promotion, or combination of any of these (hereinafter “Promotions”). The form of particular Promotion shall be described in notices communicated by the Company to inform about each Promotion and/or on individual web page of the related Promotion on the Website. Each Promotion shall be followed by the particular notice.
5.3. Participation in Promotion is voluntary. Promotions are under the Company’s discretion. The Company reserves its right to limit publication, access or participation in a particular Promotion only to Clients who meet particular requirements. The Company is entitled to restrict at its sole discretion the number of applications for participation in Promotions in which multiple participation is permitted.
6. PLACING BETS
6.1. Bets shall be accepted in the amount not exceeding the current balance on the Personal Account.
6.2. If You do not have sufficient funds in your Personal Account, you will be unable to place a Bet. Part-pays and/or payment for the preceding period and/or payment delay are not allowed. Monitoring your Personal Account, balance and amounts necessary for making payments, fees and charges withdrawn during deposit is the responsibility of the player.
6.3. Unexpected technical problems or circumstances outside the control of Company such as technical problems with third party providers allow Company to cancel Bets and give refunds to players within deadlines established by the Company. Where a game is stuck in a state where it cannot be finished, for example, a connection loss while playing, Company has the right to “clean up” such Bets at a regular basis and refund the Bet/wager to the player’s Personal Account. This is performed on a monthly basis. If the game has been aborted or miscarried on the server, the player will be refunded.
6.4. The terms of Bets are not fixed, therefore, before making a transaction you should review the up-to-date terms of Bets. Changes in Bet terms shall not apply to previously registered Bets. The minimum and maximum deposit amount may be limited by the Company and we will notify the Client about this on the deposit page of the Website.
6.5. Additional sportsbook rules apply. Player should introduce himself to Sportsbook Rules before placing bets.
7. DEPOSITS AND PAYMENT METHODS
7.1. All available payment methods (including via mobile applications) are described on the Website and can also be accessed from the link.
7.2. The Personal Account can be deposited in any currency available on the Website.
7.3. The Website, and including the service available on it, is not a payee and does not provide payment services. All payments are made through payment intermediaries and/or payment systems.
7.4. For payments onto the player's Personal Account, a minimum deposit amount may apply, which depends on the payment method. Please refer to the payment page in order to find out what minimum deposits apply to your payment method. If a deposit is made that is below the required minimum, it will be impossible for us to accredit the funds to the account. This applies to all payment methods, including cryptocurrency deposits.
7.5. The funds shall be charged to the Personal Account:
7.5.1. using the methods listed on the Website subject to the restrictions the Company may impose on any method from the list,
7.5.2. in the payment currency used by the Client to replenish the Personal Account. In this case, the balance on the Personal Account will be reflected in the currency selected by the Client in the account settings and will be an indicative value the amount of which will depend on the quotations set on the financial market,
7.5.3. to the extent the Client acts as a player and is the payee,
7.5.4. in case all the rules of the Agreement have been observed.
7.6. The Client is responsible for all fees in respect to the Internet connection, his or her computer and related communication equipment.
7.7. The Client does not have the right to make a payment in the event that he is located in a Prohibited Territory wherein gambling is prohibited.
7.8. Depositing money into the Personal Account will be made from one (1) to five (5) business days from the moment of actual receipt of funds to the accounts of the Company.
7.9. Company is not a financial institution and does not grant interest on deposits. Company is unable to provide advice on fiscal or legal matters. Each player assumes full responsibility as to choosing most suitable payment methods and currencies.
7.10. Company reserves the unlimited right to apply certain restrictions to the payment methods in selected countries and/or for certain players.
7.11. In case of Cryptocurrency deposits, the Client must use the wallet credentials valid at the time of deposit as the Company may change wallet credentials and wallets from time to time for security reasons. The Client must not use the same wallet address for deposits as used before without prior confirmation from the support team of the Company. If the Client fails to contact the support team prior to the deposit of the funds, the funds may be lost and not accredited to the Personal Account of the Client.
8. PAYING OUT
8.1. The player may request a pay-out of his winnings from his own Personal Account at any time.
8.2. Please note that all deposits and pay-outs may be subject to an administrative fee of up to 5% to cover any transaction expenses incurred.
8.3. As a general rule, all funds that have been paid in the Personal Account, shall be paid out in the same manner (credit card, bank transfer, etc.) as the deposit occurred if supported by payment provider. If the Company has terminated this Agreement, then available funds on the balance free from any liabilities to the Company or other third parties will be paid out to the payment system used for depositing or any other at the sole discretion of the Company.
8.4. In case any refund is required to be made by the Company, it will only be made to the same account or using the same means of payment the funds were deposited with only in case the refund is required due to breach of the Agreement by the Company. In case that is not possible due to the limitations of the payment means provider - no refund of the deposits is possible.
8.5. Company has the exclusive and unfettered right to rule that withdrawals may be made only by bank transfer in order to validate the identity of the player.
8.6. The time for the withdrawal to be finalised may vary due to the circumstances but a withdrawal attempt should be approved or denied within 5 business days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds ten (10) business days.
8.7. Company reserves the right to charge a processing fee on any deposits which were not, or only partly, spent on play, should the player wish to withdraw the funds. Such processing fees may amount to up to 10% of the amount deposited.
8.8. Funds or balances on a Personal Account of one player cannot be transferred to a Personal Account of another player.
8.9. If the player incurs any extra costs in the course of the payment transaction, (e.g. upon paying out, paying in, payment of processing fees) e.g. due to retransfer to credit cards, higher transaction costs in the case of foreign bank transfers, etc., Company is entitled to charge the player´s Personal Account with these additional costs. Likewise, costs arising from returned transactions for which the user is responsible (e.g. due to a wrongly stated account number, insufficient credit on the account, etc.) must be reimbursed by the holder of the account.
8.10. The Company applies withdrawal limits on pay-outs depending on the payment method chosen by the Player. The Player can view applicable limits in the “Withdrawal” functionality on the Website. which is an instrument that plays an essential role in the Agreement. The limits are subject to change at any point in time. The Company does not control the limits directly, but instead follows the regulations established by the payment service providers that provide services to the Company.
8.11. Finally, Company reserves the unfettered right to deduct a 5% service fee at its discretion from winnings in sports-betting achieved by players residing in selected countries. This service fee will be deducted prior to the winning being credited to the player's account and covers additional expenses for enabling the player to access our gaming services and play on our site.
8.12. The funds will be withdrawn from the Personal Account up to five (5) business days after the Company receives the Client's request, provided the following terms are met:
8.12.1. the Personal Account has enough funds for withdrawal including the fees charged by financial institutions,
8.12.2. the withdrawal request includes the method, currency, and account number used by the Client upon depositing monies into a Personal Account,
8.12.3. the withdrawal request contains all information required to make a money transfer,
8.12.4. the Client is a player and a payee of monies,
8.12.5. the funds on the Personal Account were used in pursuance of this Agreement,
8.12.6. verification of the Client was successfully completed if such verification was requested by the Company,
8.12.7. no force majeure occurs.
8.13. Additional terms and rules on withdrawals can be accessed from the Website.
8.14. If Company mistakenly credits a player’s Personal Account with monies including any winnings that do not belong to that player, whether due to a technical or human error or otherwise, that amount will be considered to be the property of Company and will be transferred out of your Personal Account as soon as possible after Company becomes aware of the erroneous payment. If prior to Company becoming aware of the error a player has withdrawn funds that do not belong to the player, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the player to Company. In the event of an incorrect crediting, the player is obliged to notify Company immediately by email.
9. INVALIDATION OF TRANSACTIONS/FRAUD/ANTI-MONEY LAUNDERING
9.1. Company reserves the right to block or close any Personal Account at any time and to cancel or declare as void transactions in its sole discretion if the following conditions apply:
9.1.1. Company detects transactions with irregularities that may negatively affect the processing of payment transactions and/or which gives rise to the suspicion of a violation of the Terms (e.g., the name and address of the player do not match the name and address associated with the credit card, or other mode of payment, used by the player).
9.1.2. Company considers that the player has violated any other regulation contained in these Terms, the rules of the game and specific rules as applicable from time to time. Any decision of Company regarding the invalidation of transactions and the blocking or closure of Personal Accounts shall be binding upon the player. However, the player has the right to request a written explanation for such a decision and to submit an appeal within 30 days. The Company will review such appeals in good faith and provide a final response within a reasonable timeframe. In the circumstances referred to above, Company shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to the player.
9.1.3. Company considers that the player used the products and services offered on the Website in an inappropriate manner or has deliberately cheated or taken unfair advantage of Company or any of its other players.
9.1.4. Company considers that the player used the products and services offered on the Website in a fraudulent manner and/or for illegal and/or unlawful or improper purposes. If the Company has reasonable grounds to believe that a player has engaged in fraudulent activities, illegal transactions, or improper use of the services, the player will be notified in writing with a summary of the allegations. The player will have the right to provide counter-evidence and dispute the claims within 14 days. The Company will assess the provided information fairly before making a final decision.
9.1.5. Player used devices such as robots or other artificial assistants, external programs or mathematical techniques or any manipulative strategies that distort normal gameplay and gave the Client an unfair advantage and did not leave place for chance (especially in roulette games).
9.2. For fraud prevention purposes when making payments, including by bank cards or by other payment means, disputing the payments by third parties and investigating such cases, the Company can verify all payments. In such case the Client must provide upon request the following documents:
9.2.1. for establishing your identity and/or verification of your age, your identification documents,
9.2.2. for verification of your address, a bank statement, utility bill, or other documents,
9.2.3. for the validation of a payment transaction or a withdrawal of funds, the documents requested by our partners payment systems or agents, in accordance with the professional requirements for combating money laundering and illegal financial transactions.
9.3. All of the funds deposited to a Personal Account need to be used in the services provided by the Company at least once before they can be withdrawn. If the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed player profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, Company reserves the right to request a receipt showing proof of betting/wagering with non-low risk before any withdrawals are processed.
9.4. Upon the Company's request, the Client shall provide other documents necessary for the verification of payment (including in the case of a request for a refund). The performance of the refund request can be postponed and/or not satisfied if all the documents necessary for such performance are not provided, or there are claims of third parties for the amounts on the Personal Account (for example, a return payment on the payment system). If the requested documents are not provided, the Company has the right to suspend the provision of services, including by blocking access to the Personal Account. Also if the payment system used by the Client does not allow for refunds then in order to process the refund application by the Company, the Client needs to provide alternative means of payment for the refund that is accepted by the Company.
9.5. Verification process usually may take up to 5 business days, in rare cases more than 5 business days.
9.6. Cardholder must retain a copy of transaction records and merchant policies and rules.
9.7. Company takes any form of fraudulent activity of players very seriously. Any fraudulent activity, as determined at Company's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, the use of impermissible software tools, the provision of false registration data or other requested information, etc. In addition to any other remedies provided under these Terms or the applicable game rules, Company reserves the right to pursue claims for criminal prosecution and/or civil damages concerning any fraudulent activities. Players involved in any form of suspected fraudulent activity and any suspicious transaction will be reported to the appropriate authorities. Company is requested to do so by the police, any regulatory authority or court and/or Company considers that any of the events referred to above may have occurred or are likely to occur.
9.8. The Company sometimes receives chargeback requests from issuing card providers in relation to Clients and Personal Accounts. This occurs when a Client claims that the relevant transaction was not undertaken by the Client. If this is claimed by you to your card provider, we have the right to suspend Personal Account whilst we investigate the chargeback. If a chargeback request is received, we will contact you to confirm the transaction / investigate the chargeback request. Reminders may be sent should the requested confirmation not be received. If we are unable to contact you, your Personal Account may remain suspended or be closed. Sadly, not all chargeback requests are valid and can, when made without basis, constitute a fraud / attempted fraud against the Company. If a chargeback request is found to be unjustified, the Company may temporarily suspend the Personal Account while investigating and take appropriate action, including reporting to relevant authorities if necessary.
9.9. Company is committed to ensuring that the current regulations against money laundering and the financing of terrorism are strictly adhered to. This commitment implies that sophisticated tools have been put in place to continuously monitor and minimize operational risks. The depositing of funds obtained illegally or by improper means is strictly prohibited. Any Client activity on the Website will be monitored and assessed to this effect. Suspicious activity will be reported instantly to the authorities in charge. By accepting these terms and conditions the player acknowledges that he may deposit money into the Personal Account only in order to play and use the services offered. Likewise, the player may only withdraw winnings and not the funds deposited into the Personal Account. Players who deposit and withdraw without gaming activities will have their funds blocked until investigations have been concluded and incur a processing fee of up to 10% of the deposited amount.
10. FORCE MAJEURE
10.1. The parties shall be relieved from liability for failure or improper fulfillment of their obligations arising out of this Agreement due to force majeure, including, without limitation, natural disasters, fires, anthropogenic accidents or disasters, accidents on engineering structures or utilities, DDOS attacks, mass disorders, military actions, acts of terrorism, riots, civil commotion, strikes, economic and political crises, regulations of state, pandemic and local authorities preventing the Parties from fulfilling their obligations hereunder, waiver by third parties of their obligations, i.e. extraordinary and insuperable circumstances under given conditions occurring after the effective date hereof.
10.2. If the Company assumes there are any force majeure circumstances, it may without any preliminary approval:
10.2.1. suspend accepting Bets;
10.2.2. suspend accepting clients' orders;
10.2.3. suspend or change the application of some or all provisions of this Agreement that cannot be implemented due to force majeure;
10.2.4. block the Personal Account.
10.3. Save as directly provided hereunder, the Company shall not be held liable for any damage or losses incurred because of its failure to perform or improper performance of any contractual obligations as a result of force majeure.
11. INTELLECTUAL PROPERTY
11.1. The player acknowledges that the software, gaming system and all material which is visually or audibly presented to the player by Company is entirely the property of Company or its licensor and that the player has no rights or claims whatsoever to any such intellectual property.
11.2. For the avoidance of doubt, data mining or scraping from Company’s Website without the express written permission of Company is prohibited.
12. PERSONAL DATA PROTECTION
12.1. Company is committed to the protection of players' personal data. Personal data means any information relating to an identified or identifiable individual. For further information on how Company processes personal data as well as players’ rights upon their data, players are referred to the Company Privacy Policy. The processing of players' data on Website complies with all applicable data protection regulations.
12.2. Notwithstanding Company’s commitment to the protection of players’ personal data, under no circumstances shall Company be liable for any damages caused by any incorrect, delayed, manipulated/rigged or abusive transfer of data via the internet. Company will take appropriate action in order to protect the user data stored by Company, but Company will not be liable if third parties obtain control of, or process user data information despite of all precautions taken. It is agreed between the contract partners that no claims for damages may be asserted against Company in any such cases.
12.3. The processing of data for online gaming requires the use of codes (username and password) chosen by the player himself. Username and password chosen by the player shall be robust enough and kept secret. The player shall at all times remain responsible for maintaining and protecting the secrecy of his Personal Account, the username, and any password. Players must not allow third parties access to use their Personal Account.
12.4. Company will not be liable for any abuse of the betting account through the use of the player's username and password by third parties. Furthermore, Company shall not be liable and shall be held harmless for any losses incurred by a player due to the use of the betting account by any third party and any such losses shall not be refunded by Company. We explicitly state that the username and the password must be kept secret and confidential by the player as all transactions via the account for which the username and password is entered, will be for the account of the player.
12.5. Where registration of a Personal Account is made possible, or easier, for users through a third-party site or app with which Company is integrated, personal data inserted by a user into that third party site or app may be visible to that third party and a user may be required to agree to that third party’s use or storage of his data. In any event Company makes it a condition of its agreements with third party suppliers that such third parties’ use of personal data obtained by virtue of their agreement with Company is strictly in compliance with applicable data protection laws.
13. COMPLAINTS AND DISPUTE RESOLUTION
13.1. Any complaints or queries relating to the handling of player affairs on the Website shall be addressed to [email protected]. The Company shall confirm receipt of the Client's complaint by e-mail to be sent within seven (7) business days from receipt of the complaint.
13.2. Company will make every effort to resolve the player’s complaint within 20 business days subject to verification compliance of the player presuming the player has responded sufficiently to any of the Company´s additional requests for information or compliance. If any complaint has not been resolved to the player's satisfaction, the player may request that the complaint be escalated.
13.3. Clients' complaints shall be considered based on the information available to the Company and the official sources of sport events. Information provided by other competing companies shall not be taken into account or considered.
13.4. The Client undertakers to comply with the following obligations:
13.4.1. to notify the Company within seven (7) calendar days after the session date, that he disagrees, as а complaint, with the outcome of а specific Game of Chance, The complaint with respect to a Bet shall be submitted within seven (7) business days after the person learned or must have learned about the alleged infringement of rights.
13.4.2. to notify Company within one (1) calendar month after the session date, that he disagrees as a complaint with any other matters, not directly related to the outcome of а specific game of chance, however, in relation to his Personal Account, such as but not limited to matters of pay out, suspension and the calculation of bonuses,
13.4.3. to refer any unresolved disputes to a binding out of court dispute resolution, arbitration or court proceeding within three hundred and sixty-five (365) days after the session date. The exclusive jurisdiction for referring unresolved disputes by Client is the Company’s place of residence.
13.5. Company undertakes:
13.5.1. not to transfer any claims of the Client or elements related to such claims as, however, not limited to: Personal Accounts, credits, funds, winnings and entitlements,
13.5.2. to resolve the Complaint by means of negotiation,
13.5.3. to refer any unresolved disputes to a binding out of court dispute resolution, arbitration or court proceeding of the applicable jurisdiction.
13.6. The Party claiming an infringement upon its rights may send a complaint to the other Party's e-mail.
13.7. Any disputable situations arising between the Company and the Client shall be settled out of court.
13.7.1. The information that will be shared and displayed in the communication within the dispute procedure, the Company and the Client shall be deemed, from hereinafter, “Confidential.”
13.7.2. Confidential information shall not be shared with any third party that is not party to the communications.
13.7.3. If Confidential information is shared by the Client with any third party who is not a party to the communication, the Company may hold the Client liable for any type of damages the sharing of the Confidential information causes to the Company.
13.8. In disputable situations having no precedents, the Company shall reserve the right to make decisions based on its accumulated knowledge and experience.
14. LIABILITY/INDEMNITY
14.1. Company and/or its vicarious agents shall be liable for any damages beyond the boundaries of product liability law only if deliberate intent or gross negligence can be proven according to the relevant legal provisions. Any liability for minor negligence, the refunding of consequent damage and financial losses, lost profit, lost data, lost interests and of damage from claims by third parties against the user shall be excluded. The liability of Company and its vicarious agents is limited to the extent possible by law. Company does not accept any liability for any and all circumstances beyond its control (force majeure, etc.).
14.2. Company is not liable for any player content. The player grants that any content contributed by the Player is in compliance with any applicable law. Company reserves the right to delete content violating any applicable law and/or these Terms. Company reserves the right to hand evidence over to law enforcement agencies upon court orders or summations by authorities, and whenever there is a legal obligation to do so.
14.3. Company does not assume any liability for input, transmission and/or evaluation errors. Company is entitled to rectify any obvious errors such as incorrectly entered odds for sports-betting and correct errors in the evaluation of results and declare the affected bets void. Company does not accept any liability for the website or the games remaining completely or partially functional and without interruption, for potential programming faults and/or for the correction of errors.
14.4. Company accepts no responsibility for the accuracy, completeness, or timeliness of the contents of the information services, including, but not limited to the result notifications delivered via email. Likewise, all data in the live scores, statistics and intermediate results of the live betting product are subject to change. For further information about the rules concerning promotion/bonus offers applying to sportsbook, casino, live casino, and virtual sports, please refer to the respective rules.
14.5. By agreeing with the terms of this Agreement, you confirm that you understand that neither of Company’s affiliates nor any of its brands, have made or will make any warranty nor representations as to the goods and/or services provided by the Company and the processors and that the processors and its affiliates shall not be liable whether in contract, tort (including negligence), for breach of statutory duty, or otherwise for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with the products and/or services the Company provides.
14.6. Furthermore, Company cannot accept any liability for viruses that may harm the Website and the connected servers or other damaging components that might damage computer hardware and/or user software. Likewise, Company will not accept any liability for the functionality or dysfunctions of Internet browsers.
14.7. The Company provides information pertaining to sport events, including, but not limited to, news, interviews with experts, and research results, for information purposes only. The Company shall not be responsible for the validity of this information or the Client's decisions relying on it.
14.8. Company assumes no liability in case of changes in exchange rates or in case of failure by bank or other financial institutions to meet their obligations to the Company and/or to the Client.
14.9. Company is not a financial institution and is unable to provide advice on fiscal or legal matters. Therefore, Company may not be held liable and shall be held harmless by the players for any loss, damage, loss of profits, fees, costs, and any other disadvantage that a player may incur in connection with his use of the services and products offered by Company, unless stated otherwise this Agreement and the applicable rules for specific services and products as amended from time to time.
14.10. Company assumes no liability from any actions/omissions or orders of the Client within the framework of this Agreement.
14.11. In case of a violation of this Agreement or any other provisions applicable to the use of the gaming or betting products on the Website, the player is obliged to indemnify Company and hold Company harmless against all resulting claims of third parties and all claims for the refund of losses, costs, damages, or any other disadvantages arising thereof. In particular, the player shall hold Company, its shareholders, its employees, officers, directors, licensees, distributors, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, consultants, and agents harmless and shall indemnify the same fully from any and all costs, expenses, liabilities, and damages which may arise as a result of any of the following activities:
14.11.1. entry, use, or re-use of the Company gaming or betting products,
14.11.2. use of any materials related to the Company gaming or betting products,
14.11.3. entry, use, or re-use of any server used by Company,
14.11.4. participation in any game or bet provided by Company,
14.11.5. the acceptance of any pay-out/prize from any service/product of Company; or
14.11.6. the breach of any warranty given by the player under this Agreement or the rules applicable.
14.12. The Company shall not be responsible for any damages or losses incurred by the Client in the following instances without limitation:
14.12.1. hardware, software, or communication failures on the Client's side;
14.12.2. failure by the Company to meet its obligations as a result of force majeure;
14.12.3. failure by bank or other financial institutions to meet their obligations to the Company and/or the Client;
14.12.4. access by third parties to telephones, e-mails, personal data, information about the client account or the Client's password resulting from the Client's negligence in their handling or faults in the communication means used to transfer the same;
14.12.5. changes in exchange rates.
4.13. The Company does not control nor assume any responsibility for any third party websites that contain illegal or defamatory content and that might include a link to our websites or URLs. The Company does not accept any responsibility from third party websites that contain content such as, but not limited to:
14.13.1. Adult Entertainment;
14.13.2. Child Pornography;
14.13.3. Drug Paraphernalia;
14.13.4. Internet Gun Sales;
14.13.5. Unlicensed Forex brokers;
14.13.6. Sexual Encounter Firms;
14.13.7. Unlicensed Money Transmitters;
14.13.8. Ammunition Sales;
14.13.9. Escort Services;
14.13.10. Firearms/Fireworks Sales;
14.13.11. Government Grants;
14.13.12. Home Based Charities;
14.13.13. Loans or other financial services;
14.13.14. Pharmaceutical Sales;
14.13.15. Pornography;
14.13.16. Telemarketing;
14.13.17. Tobacco Sales.
15. LEGALITY AND TERM
15.1. Online gambling and betting may be illegal under the laws of your country of residence or location. In such cases, the player may not make use of the services of Company. Company will not assume any liability in this respect and will not reimburse the player for any disadvantages suffered by him as a consequence of the violation of any legal provisions that may be applicable. The player shall ensure that he acts in accordance with the statutory provisions applicable to him from time to time.
15.2. Company prohibits gameplay from players from the Prohibited Territories.
15.3. In case of violation of statutory requirements including a violation of legal prohibition to use any products or services offered by the Company may result in the immediate closing of the respective Personal Account.
15.4. Either party may ordinarily terminate this Agreement with a preliminary written notice sent to the other party ten (10) business days in advance, except if otherwise stipulated in the Agreement. Termination of this Agreement shall not affect the Bets opened before its termination for which no results were calculated, or the initiated replenishment or withdrawal operations on the account, or any other rights or obligations that arose before the termination date hereof. Within the terms defined above, Client shall send such written notice to our support service by email to [email protected] or in the Live Chat to notify Company of termination of this Agreement. To send a message in the support Live Chat, Client should enter to its Personal Account, select Live Chat from the menu and send a message. Refunds in connection with termination of the Agreement are subject to the rules set out in section 8 of these Terms and Conditions.
15.5. The Company may unilaterally terminate this Agreement without a preliminary notice to the Client by cancelling all registered Bets and closing the Personal Account, if the Company has grounds to believe that the Client violates any provisions of this Agreement or commits, or attempts to commit, any illegal actions.
15.6. The Company has a right to terminate this Agreement without a preliminary notice and without giving additional explanations. In such a case the funds free from any liabilities to the Company or to other third parties will be paid out using the payment system that was used when depositing the funds by the Client or through any other means decided in the sole discretion of the Company.
15.7. After this Agreement is terminated, provided the Client is not engaged in any unlawful activities or attempts thereof, the funds are free from any liabilities to the Company or other third parties shall be returned from the Personal Account to the Client by any means convenient for the Company.
15.8. The Company reserves the right to assign or otherwise lawfully transfer this Agreement and all of its rights and obligations arising from this Agreement to a third party. In case of transfer of the Agreement, the Company will notify all Clients concerned by the transfer.
15.9. The Company may at any time choose to wind up its business in one or multiple jurisdictions. The Company shall notify the relevant regulator and terminate all Agreements in jurisdiction(s) that is (are) concerned by the winding up of the business. Clause 15.6 is applicable in case of winding up the business for the Clients concerned.
15.10. The Client is prohibited to transfer or sell their accounts to another person. This prohibition includes the transfer of any assets of value of any kind, such as however not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
16. SEVERABILITY
16.1. Each clause contained in these Terms shall be separate and severable from each of the others. If any clause is found to be void, invalid, or unenforceable for any reason whatsoever, the remaining clauses shall remain in full force and effect.